信息通信技术与政策

信息通信技术与政策

信息通信技术与政策 ›› 2025, Vol. 51 ›› Issue (12): 69-76.doi: 10.12267/j.issn.2096-5931.2025.12.010

专题:面向数智时代的数字政府建设 上一篇    下一篇

网上中介服务超市:从地方探索到制度变革的政务信息化实践

The online intermediary service supermarket: from local experimentation to institutional transformation in government informatization practice

玉雁   

  1. 广东数字政府研究院, 广州 510030
  • 收稿日期:2025-11-10 出版日期:2025-12-25 发布日期:2026-01-08
  • 作者简介:
    玉雁,广东数字政府研究院院长助理,高级工程师,广东省信息技术标准化技术委员会委员,数字广东建设专家委员会专家,研究方向为数字政务、数字治理、数字政府等

YU Yan   

  1. Digital Government Institute of Guangdong, Guangzhou 510030, China
  • Received:2025-11-10 Online:2025-12-25 Published:2026-01-08

摘要:

作为破解中介服务领域行政依附与市场失序问题的重要举措,网上中介服务超市是地方政府在数字化治理背景下推动制度重构的典型实践。以广东省惠州市为案例,构建“制度-平台-规则执行”的分析框架,系统梳理其从地方探索到制度定型、再到跨省扩散的演化过程。研究发现,惠州市通过清单制度、准入机制和信用监管构建了可标准化、可量化的制度体系,并以数字平台实现制度逻辑的流程化与算法化运行,形成“制度嵌入式信息化”的治理模式;平台作为制度执行的关键载体,使规则具备可执行性、可监督性与可复制性,推动治理结构由科层化向平台化转型。研究进一步表明,该模式的扩散依托“制度模板+平台系统”的传播机制,呈现出数字政府改革中制度传播的技术化和工具化特征。

关键词: 网上中介服务超市, 制度嵌入, 平台型治理, 制度扩散, 数字政府

Abstract:

The online intermediary service supermarket represents a pioneering local institutional innovation aimed at addressing administrative dependence and market distortion in China’s intermediary service sector. Using Huizhou City in Guangdong Province as a case study, this paper develops an analytical framework of “institution—platform—rule execution” to examine how the reform evolved from local experimentation to provincial institutionalization and cross-provincial diffusion. The study finds that Huizhou reconstructed the governance framework through standardized service lists, open market entry, and credit-based supervision, forming a rule system that can be operationalized and quantified. By embedding institutional logic into platform architectures, the reform enabled algorithmic rule enforcement, full-process traceability, and scalable institutional replication, exemplifying an “institutionally embedded informatization” model. Furthermore, the diffusion of this model follows a “policy template + platform system” mechanism, highlighting the technological and tool-based characteristics of institutional propagation in the digital government era.

Key words: online intermediary service supermarket, institutional embedding, platform-based governance, institutional diffusion, digital government

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