Information and Communications Technology and Policy ›› 2020, Vol. 46 ›› Issue (7): 72-77.
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Abstract: Government service is of great importance to government governance, national governance system, and modernization of national governance capabilities.This paper reviews the development process of government hotline as a public service platform, analyses the positioning and basic framework of government hotline in the modernization of national governance capacity, discusses the development directions and innovative applications, and puts forward suggestions for future development.
Key words: government hotline, call centre, modernization of national governance capacity, digital goverment
XU Jun, LI Hongping, LIU Xi. Discussion on the development of government hotline under the needs of modernization of national governance capacity[J]. Information and Communications Technology and Policy, 2020, 46(7): 72-77.
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