Abstract:

Based on the policy practice background of “one-stop government services”, this paper systematically explains its conceptual connotation, clarifies the classification standards, sorting principles, and practical paths of main points, and proposes a path to expand and enhance efficiency oriented towards “one type of matter”. The study believes that the essence of “one-stop government services” is to break down departmental barriers and information silos through business process reengineering, institutional innovation, and data empowerment, achieving a shift in government services from the “government supply side” to the “public demand side”. This concept requires not only focusing on high-frequency and rigid demand matters with precise efforts, but also emphasizes online and offline integration and departmental coordination and collaboration, ultimately building a full-life cycle and full-chain coverage government service system to provide enterprises and the public with convenient, efficient, and high-quality government service experiences.

Key words: one-stop government services, government services, main points