Information and Communications Technology and Policy

 Information and Communications Technology and Policy
Research on the application scenarios and trends of AI in empowering telecom user complaint management
XIN Xing, WU Jun, WANG Haiyan, ZHANG Yang, GUO Wei
Information and Communications Technology and Policy . 2025, (12): 57 -62 .  DOI: 10.12267/j.issn.2096-5931.2025.12.008

2020 © Information and Communications Technology and Policy

Address: 52 Huayuan North Road, Beijing, China Phone: 010-62300192 E-mail: ictp@caict.ac.cn