Abstract: With the development of information and communication technology, telephone is widely used in production and life. The problem of unsolicited calls has seriously affected the people’s feelings about the use of telephone, and has become a practical problem that needs to be solved by the whole society. This paper sorts out the key links and classifications of unsolicited calls, summarizes the situation of governance, analyses the difficulties, puts forward suggestions for governance, and guides a clear and bright information and communication environment.

Key words: unsolicited calls, problems, jointly management