Information and Communications Technology and Policy

Information and Communications Technology and Policy

Information and Communications Technology and Policy ›› 2025, Vol. 51 ›› Issue (12): 85-91.doi: 10.12267/j.issn.2096-5931.2025.12.012

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From“technical access” to “social inclusion”: research on strategies for bridging the digital divide in the digital transformation of grassroots governance

QIAO Yusi, DI Jing, CAO Ying, SU Na   

  1. Government Affairs Service Center, China Academy of Information and Communications Technology, Beijing 100191, China
  • Received:2025-11-07 Online:2025-12-25 Published:2026-01-08
  • Contact: SU Na

Abstract:

While the digital transformation of grassroots governance is accelerating, the digital divide faced by vulnerable groups is becoming increasingly prominent. This study selects three distinct scenarios—aging communities, county-level rural areas, and mixed urban neighborhoods—and analyzes digital divide bridging strategies in four dimensions: access, use, capability, and effectiveness. The analysis reveals trends such as online-offline integration, enhanced digital awareness, and multi-stakeholder collaboration. Based on these findings, the study proposes a structured, multi-pronged strategy framework to provide practical guidance for promoting inclusive development in the digital transformation of grassroots governance.

Key words: grassroots governance, digital transformation, digital divide

CLC Number: